Data Deletion Instructions - Mially

If you wish to delete your data from Mially, you have multiple options available. All deletion requests are processed within 30 days.

Method 1: Delete Entire Mially Account (Recommended)

This will permanently delete your Mially account and ALL associated data, including Instagram data, sales records, and analytics.

Steps:

1. Log in to Mially at https://mially.app
2. Navigate to Settings: Click your profile icon in the top-right corner, select "Account Settings"
3. Scroll to Account Management Section
4. Click "Delete Account" button
5. Confirm Deletion: Read the warning about permanent data loss, type your email address to confirm, click "Permanently Delete My Account"
6. Check Your Email: You will receive a confirmation email within 24 hours. Click the link in the email to finalize deletion

Data Deletion Timeline:

• Immediate: You lose access to your account
• Within 7 days: Instagram data is deleted
• Within 30 days: All other data is permanently deleted

What Gets Deleted:

• ✅ Your Mially account and login credentials
• ✅ All Instagram Insights data we collected
• ✅ All sales records you uploaded
• ✅ All generated analytics and reports
• ✅ Your business profile and settings
• ✅ All authentication tokens and API access

Method 2: Disconnect Instagram Only

This will delete all Instagram data from Mially while keeping your Mially account active.

Option A: Through Mially

1. Log in to Mially at https://mially.app
2. Navigate to Integrations: Go to Settings → Integrations
3. Find Instagram Section
4. Click "Disconnect Instagram Account"
5. Confirm Disconnection

Timeline:

• Immediate: Mially can no longer access your Instagram data
• Within 7 days: All Instagram Insights data is deleted from our database

Option B: Through Instagram

1. Open Instagram App on your phone or web
2. Go to Settings: Tap your profile icon, tap hamburger menu (☰), select "Settings and Privacy"
3. Navigate to Security: Tap "Security", tap "Apps and Websites"
4. Find Mially: Look under "Active" section, tap "Mially"
5. Remove Access: Tap "Remove", confirm removal

Option C: Through Facebook Business Settings

1. Go to Facebook Business Settings
2. Find "Mially" in the list
3. Click "Remove"
4. Confirm removal

Method 3: Email Deletion Request

If you cannot access your Mially account or prefer email communication:

Steps:

1. Send an email to: support@ai-nx-core.com
2. Subject Line: "Data Deletion Request"
3. Include in Email:
   • Your Instagram username (if connected)
   • Your email address associated with Mially account
   • Specify what you want deleted: "Delete entire account and all data" OR "Disconnect Instagram only"
4. We Will Respond: Within 7 business days with confirmation. We may ask for verification to confirm account ownership.

Frequently Asked Questions

Q: Can I recover my data after requesting deletion?

A: You have a 7-day grace period. Contact us at support@ai-nx-core.com within 7 days to cancel the deletion request. After 7 days, deletion is irreversible.

Q: Will deletion affect my Instagram account?

A: No. Deleting data from Mially has no effect on your Instagram account. Your Instagram posts, followers, and other data remain unchanged.

Q: What if I have an active subscription?

A: Your subscription will be automatically cancelled. You will not be charged again, but no refunds are provided for the current billing period.

Q: Can I export my data before deletion?

A: Yes! Before deleting your account:

1. Go to Settings → Data & Privacy
2. Click "Export My Data"
3. Select data to export (CSV, JSON formats available)
4. Download the export file
5. Then proceed with account deletion

Q: How do I know deletion is complete?

A: You will receive email notifications at each stage:

• Deletion request confirmed (within 24 hours)
• Instagram data deleted (within 7 days)
• Account fully deleted (within 30 days)

Q: What if I don't receive confirmation emails?

A: Contact support@ai-nx-core.com immediately. Check your spam folder first.

Q: Is my data really deleted, or just hidden?

A: We perform true deletion from our active databases and backups. The only exceptions are:

• Anonymized analytics (cannot be traced back to you)
• Legal compliance data (minimum retention required by law)
• Transaction records for accounting/tax purposes (as required by law)

Need Help?

Complaints and Support

File a Complaint:

In the EU/EEA: Contact your local data protection authority

In Japan:
Personal Information Protection Commission (個人情報保護委員会)
Website: https://www.ppc.go.jp/

Document Version: 1.0
Language: English / 日本語（冒頭に要約）
Last Review Date: May 24, 2026